Thank you for choosing Grahnumb. We appreciate your trust in our products and services. Please read this policy carefully to understand our refund procedures.
We offer refunds on eligible products and services in accordance with the terms outlined in this policy. To be eligible for a refund, one or more of the following conditions must be met:
To request a refund, please follow these steps:
Contact our customer support team at support@grahnumb.com and provide your order number, details of the issue, and any supporting evidence such as photographs. Our team will review your request and may require additional information.
Once your request is approved, we will process your refund within 45 business days. The refund will be issued using the same payment method used for the original purchase. If not possible or necessary, we'll use other appropriate payment method for refunds.
Please note that certain products and services are non-refundable unless they are defective or not as described. These may include:
If you initiate a chargeback or dispute with your credit card issuer or payment provider before contacting us for a resolution, we reserve the right to terminate your access to our products and services.
Users can initiate the cancellation process through their account settings or by contacting our customer support team. Upon cancellation, access to the SaaS product and its features will be terminated at the end of the current billing cycle.
If you have any questions about our refund policy or need assistance with a refund request, please contact our customer support team at support@grahnumb.com. Alternatively you can check our page Contact Us for different methods of contacting us.
We reserve the right to update or modify this refund policy at any time. Any changes will be effective immediately upon posting on our website.
Updated: 21-Dec-2023